Posts Tagged ‘Safelite’

Two years after finishing fifth, Brandon Rene left Safelite’s Best of Belron with a championship.

[Pictured: Brandon Rene accepts the technician competition trophy and winnings at last evening's awards gala.]

The Salt Lake City technician edged out Mike Stakes of Phoenix for first place, a $10,000 check and a trip to the International Best of Belron competition in Barcelona, Spain in May.

[Pictured: First place technician Brandon Rene and runner-up Mike Stakes pose with their trophies.]

“I can honestly say that any of these guys could have won and done a great job representing Safelite® in Barcelona,” Rene said. “I just got lucky. I’m kind of sad that it’s over because I’ve become friends with all 11 of these guys.”

Stakes received $5,000 for his runner-up finish.

In the CSR competitions, Angie Miller of Columbus, Ohio took first in the Referral competition, Wendy Powers of Columbus, Ohio was first in Sales and Amanda Kerley of St. Louis was first in the Field. Each received $2,500 in prize money.

[Pictured: Safelite president and CEO Tom Feeney and VP of National Contact Center Brian O'Mara pose with CSR winners Wendy Powers, Amanda Kerley and Angie Miller.]

Watch a wrap-up video of the entire Safelite Best of Belron event and hear from the winners on our Facebook page. Photos are also posted on Safelite’s Flickr account.

The technician finalists for Safelite’s Best of Belron competition will soon be in New Orleans and facing off for the title of best technician nationwide.

Meet six of the 12 competitors who will be trying to prove their skills Wednesday:


Pascal Barone

Mid South Division Champion
New Orleans

Pascal Barone is excited for his fellow competitors to get a taste of life in his hometown of New Orleans.

“I plan on showing the competitors a good time,” he said. “I’m excited to meet everyone and welcome them to the area.”

Technician manager Allen Mayer has served as Barone’s trainer throughout the competitive process. Mayer said Pascal is a very self-motivated technician.

“He comes to us and asks what he can do to help out market get better and expand his knowledge about the business,” Mayer said. “His future with us looks very bright.”


Aaron Bowden
Pacific Division Champion
San Francisco

After receiving an honorable mention at the 2010 Safelite’s Best of Belron, Aaron Bowden returns this year with an eye on the title.

Bowden has more than a decade of experience as a Safelite technician and thinks his previous competition experience set his personal bar even higher. While he may or may not perform better than at his previous competition, he feels the need to prove himself.

“It’s less pressure and a lot of pressure at the same time,” he said. “It’s a weird position to be in. I personally feel better about the competition aspect, having done it before but I feel there is more pressure on me to win than last year. People are expecting me to win.”


Brad Dedmon
Southern Cal Division Champion
Bakersfield, Calif.

While training for the competition, Brad Dedmon worked with Aaron Thrasher, a technician manager from the San Diego market. Thrasher praised Dedmon’s skill level.

“I had the opportunity to spend some time with (Dedmon) in preparation for the national competition,” Thrasher said. “I have been in the industry for over 23 years and feel that as a tech manager I would be thrilled to have him in my market.”

Thrasher said Dedmon sets a great example for the other technicians in his work ethic and willingness to share his knowledge and experience.


Todd Dull
Rockies Division Champion
Fort Collins, Colo.

Earlier this year, competing in New Orleans at Safelite’s Best of Belron competition was the furthest thing from Todd Dull’s mind.

“I was having severe headaches that eventually turned into back and neck pain that was impacting my job performance,” Dull said. “I went and saw a doctor and next thing I know – brain surgery.”

When Dull returned to work, he hadn’t put much thought into entering Safelite’s Best of Belron® competition, but his managers hoped he would still be interested.

“I’m glad I entered,” he said. “it’s been an awesome experience so far and it’s giving me a lot to look forward to. I really did want to see if I had what it takes. Apparently I do. It’s been a crazy year.”

Adam Guetzkow
Midwest Division Champion
Minneapolis, Minn.

Store manager Ambrose Moser thinks Adam Guetzkow’s system and speedy work rate will help him succeed at the competition.

“I think Adam will win the national competition if he continues to refine his installation skills,” Moser said. “He has a great system and is highly energetic. His speed may create a lot of pressure for the other technicians.“
 
Adam said after his win at the division level, he’s prepared for the small details that can be the difference between winning and losing. During the divisional, judges intentionally gave him the incorrect work order to see how he would handle the situation.

“It is things like that, that I have to keep an eye out for,” he said. “That is the type of thing you take for granted in your day-to-day job. You just assume it is right.”

Moser added that Adam’s personality will also give him an advantage in the competition, “His ability to improvise makes him a great tech. He never feels defeated and thrives on taking on challenging jobs.”

Josh Henry
North Atlantic Division Champion
Middletown, N.Y.

Josh Henry joined Safelite two years ago after working for a computer company. While the competition will be tough in New Orleans, he says that winning the North Atlantic was a boost of confidence.

“I was going up against legitimate veterans of this trade,” he said. “I’ve only been doing this for two years. But then I would catch a glimpse at someone making a mistake on a part that I already finished and I kept feeling better.”

Mike Napoli, Monroe, N.Y. store manager, said Josh’s determination reflects the Hudson Valley market’s drive for success. “We wish him the best of luck and have total confidence in his performance at the next competition.”

Technicians may often be a face for Safelite, but customer service representatives are also at the heart of our organization providing great support to our customers over the phone. Nine CSRs are advancing to New Orleans for their own segment of the Safelite Best of Belron competition. The three divisions are Field, Referral and Sales Central.

The CSR finalists are:

  • Aaron Alexander, Columbus, Ohio
  • Yabrae Buggs, Tallahassee, Fla.
  • Thomas Haas, Columbus, Ohio
  • Phyllis Holderness, Columbus, Ohio
  • Mandy Kerley, St. Louis, Minn.
  • Angie Miller, Columbus, Ohio
  • Wendy Powers, Columbus, Ohio
  • Christina Trueba, Columbia, S.C.
  • Lana Whittridge, Columbus, Ohio

Learn a little bit about the three Sales Central competitors below.

Aaron Alexander
Sales CSR
Five years’ experience
Columbus, OH

“Aaron is just so good at what he does because he holds himself accountable,” said Brad Polinko, Aaron Alexander’s job coach. “He consistently looks for ways to improve his performance.”

Alexander said the best part of his job is when he finishes a call with a customer and they say, ‘You really helped me out today.’ He always responds with, “I’m just doing my job.”

Alexander has a degree in psychology from the Ohio State University and plans to return for his master’s degree in the near future.


Thomas Haas
Sales CSR
Four years’ experience
Columbus, OH

Thomas Haas sits under the same job coach as fellow competitor Wendy Powers: Carl Williams, who is proud of his team.

“When you have good people, you can expect good results,” Williams said. “I feel blessed to have both Thomas and Wendy on my team.”

Williams said the race between them will be tight but he did predict one thing, “One of them will win and the other one will be the runner up.”

When this CSR isn’t helping customers over the phone, he enjoys downhill skiing, water skiing, horseback riding and riding snowmobiles.

Wendy Powers
Sales CSR
Four years’ experience

Columbus, OH

Wendy Powers has made customer service a career. Before joining Safelite in 2008, Powers held a similar position in the travel industry.

“I knew I wanted to stay in the same field,” she said. “I love the daily interactions with people all across the country. I love the personal contact you get from helping people.”

Powers recognizes her job is demanding, but, she said, it is very rewarding.

“Some days I’ll take 70-some calls,” she said. “But I know I helped people when I leave at the end of the day.”

The time has quickly gone by leading up to the national Safelite Best of Belron competition, which will take place Feb. 8 at Mardi Gras World in New Orleans. Have you been keeping up with the training tips and latest news on our Facebook page?

The 12 national technician competitors are:

  • Pascal Barone, New Orleans, La.
  • Aaron Bowden, San Francisco, Calif.
  • Brad Dedmon, Bakersfield, Calif.
  • Todd Dull, Ft. Collins, Colo.
  • Adam Guetzkow, Minneapolis, Minn.
  • Josh Henry, Hudson, N.Y.
  • Bob Hosta, Cleveland, Ohio
  • Jade Martin, Charlotte, N.C.
  • Jason Mayfield, Cheyenne, Wyo.
  • Brandon Rene, Salt Lake City, Utah
  • Gary Riebesehl, Orlando, Fla.
  • Mike Stakes, Phoenix, Ariz.

Make your predictions as to who will come out victorious on our final technician competition map after watching a video of all the techs below. This is shaping up to be a tough finale!

Stay tuned for more in-depth features on both our technicians and customer service representatives leading up to the event.

The last Safelite Best of Belron® divisional event will take place this Saturday in Pittston, PA, to fill in the remaining divisional spot on this competition map:

A high-scoring wildcard competitor will also be named at the beginning of next week.

Learn more about the six North Atlantic technicians who will be showing their skills this weekend with auto glass repairs and replacements:

 

Bob Andis – Fairfield, N.J.: An 18-year veteran, Bob Andis is the North Atlantic Division returning champion. Once, Andis installed a windshield on a 1958 Jaguar valued at more than $1 million. He is married with two children and spends his time outside of work with his family or hunting and fishing.

 

 

Harry BaumLong Island, N.Y.: With over 25 years of vehicle glass experience, Harry Baum is entering Safelite’s Best of Belron® for the first time. Baum said he typically wouldn’t enter a competition like this but he’s glad he did and will hopefully have something to show for it. Baum is the father of three and has a love of cars.

 

 

Josh Henry - Hudson, N.Y.: Experience isn’t everything, especially for Josh Henry who has only been in the vehicle glass industry with Safelite® for two years. Originally from Middletown, N.Y., Henry is recently married and loves dirt track auto racing.

 

 

Jason Mayfield - Denver, Colo.: Hoping 2011 is the charm, Jason Mayfield will be entering Safelite’s Best of Belron® for the third time. The father of two feels prepared for competition with over 10 years of industry experience and knowing what to expect from past attempts. Mayfield enjoys spending time with his family. (*Note: Mayfield was unable to attend his Rockies Division event, and will be competing in the North Atlantic event.)

 

 

Andrew Samson – Boston, Mass.: With seven years of experience, Andrew Samson is entering Safelite’s Best of Belron® for the first time. In his free time he enjoys golfing and playing paintball.

 

 

 

Marc Valentine - Hartford, Conn.: A former cabinet installer, Marc Valentine has been with Safelite® for 11 years. A father of one, he loves to work on cars. He also enjoys skiing and fishing.

Best of luck to all the North Atlantic competitors!

Seven Safelite® technicians will take the stage on Saturday in Glendale, CO, to try to claim the Safelite Best of Belron® Rockies Division title.

Learn a little bit about each technician before they go head-to-head this weekend:


Dan Cameron
 – Tulsa, Okla.: After serving two tours in Iraq with the United States Marine Corps, Dan Cameron returned home in 2006 and re-entered vehicle glass repair and replacement. He joined Safelite® as a technician after growing up in his family’s local glass shop. Originally from Springfield, Mo., Cameron is the father of a five-year-old daughter and enjoys fishing and hunting in his spare time.

Terry DewittWichita, Okla.: This grandfather of five is an industry veteran with nearly three decades of vehicle glass experience. In his free time, Dewitt enjoys playing golf, bowling and fishing. He will be entering Safelite’s Best of Belron® for the second time.

 

 

 

 

Todd DullFort Collins, Colo.: After spending nearly 15 years in the auto body repair industry, Todd Dull made the switch to vehicle glass. Now that he has spent the last three years with Safelite® he feels he is ready to compete to prove himself the best technician in the country. In Dull’s spare time he enjoys riding his Harley Davidson motorcycle and taking trips with his wife.

 
Tom Johnson – Aurora, Colo.With over three decades of industry experience, Tom Johnson is entering Safelite’s Best of Belron for the second time after placing third in the division in 2009. Johnson enjoys fishing and hunting. He is the father of two and the grandfather of a three-month-old granddaughter. 

 
 

 
Ivon King – Kansas City, Mo.: With less than two years of experience, Ivon King entered the competition to see what it’s like to competitively do his job and to see how he matches up to his associates. In his spare time, King enjoys camping and fishing along with spending time with his family.

 
 


Jason Mayfield
Denver, Colo: Jason Mayfield will be entering Safelite’s Best of Belron® for the third time. This father of two feels prepared for competition with more than 10 years of industry experience and knowing what to expect from past attempts. Mayfield enjoys spending time with his family.

 

 


Ryan TuttleColorado Springs, Colo.: With more than a decade of experience, Ryan Tuttle is entering Safelite’s Best of Belron® for the first time. In his spare time he enjoys taking trips on his motorcycle and dabbles in Frisbee golf. Tuttle is originally from Colorado Springs and is the father of five children.

Good luck to all the competitors!

The Safelite Best of Belron® division events are winding down, but each competition is still proving to be a close contest between talented technicians.

This Saturday in Pewaukee, WI, these six Midwest techs will face off for the right to go to nationals in New Orleans:

 Rick BeasleyMilwaukee, Wis.: With nearly 11 years of experience, Rick Beasley is entering Safelite’s Best of Belron® after he was inspired by one of his managers and the success of past competitors. Originally from Kenosha, Wis., Beasley is the father of two daughters and is also a semi-pro football player.

 

Luis BucksbaumDavenport, Iowa: The father of two children and an avid gardener, Luis Bucksbaum is returning to Safelite’s Best of Belron® for an encore performance. Just missing nationals in 2008, Bucksbaum feels his 15 years of experience will edge him over the competition in 2011.

 

Adam GuetzkowMinneapolis, Minn.: After just three years of experience as a Safelite® technician, Adam Guetzkow is entering Safelite’s Best of Belron®. In Guetzkow’s spare time he enjoys hunting and fishing. He is the father of a two-year-old son and is originally from Watertown, Minn.

 

Eric PettengerDavenport, Iowa: With just one year of vehicle glass experience, Eric Pettenger is this competition’s rookie. Originally from Mahomet, Ill., Pettenger enjoys all things outdoors. In his free time he goes mountain biking and hiking. Pettenger said he is looking forward to pushing himself and representing his store at the division level.

 

Ted UmphressChicago, Ill.: With more than 13 years of vehicle glass experience, Ted Umphress feels prepared to compete. Umphress has spent just more than a year with Safelite® but believes his industry experience will give him an edge. In Umphress’ free time he bowls and plays cornhole in organized leagues.

 

Curtis WyattSt. Louis, Mo.: Curtis Wyatt is hoping competing in Safelite’s Best of Belron® will help him expand his career. He enjoys traveling and says he knows what it takes to be a top technician. Besides preparing for competition, Wyatt enjoys music, playing guitar and working on cars.

Best of luck to the Midwest competitors!

Eight technicians will be facing off Saturday in Charlotte, N.C. for the title of divisional champion for the South.

Learn a little bit about the technicians’ backgrounds here:

 

Raymond Anderson- Atlanta, Ga.: With four years of experience at Safelite®, Raymond Anderson is entering Safelite’s Best of Belron® to test his skills against his fellow technicians. Originally from Alexandria, La., Anderson is the father of two children and enjoys playing basketball and lifting weights in his free time.

 
 

 

Matthias Cole – Birmingham, Ala.: After relocating from Arizona to Opelika, Ala. to work in the Birmingham market, Matthias Cole is competing in Safelite’s Best of Belron® for the second time. He was the runner up in the 2010 Southwest Division. Cole enjoys spending time with his wife and three children, along with basketball and football in his free time.
 

 
Tony Ford 
Charleston, S.C.: Looking for a way to push himself as a Safelite® technician, Tony Ford is entering Safelite’s Best of Belron® after two and a half years with the company. He is a father of a 21-month-old son, enjoys spending time with his family and fishing. Ford is originally from Moncks Corner, S.C.


Shawn Hunt
Nashville, Tenn.: With 20 years of experience in the glass industry, Shawn Hunt is entering Safelite’s Best of Belron® after two years as a Safelite® technician. Hunt spends his free time with his four-year-old and works with patriotic organizations in the community. He is also a huge American history buff.


 

Brad Jenkins- Columbia, S.C.: With just one year experience as a Safelite® technician, Brad Jenkins is a relative rookie in the South Division field. Jenkins is the father of three children and enjoys hunting and fishing in his free time.

 

Jade Martin- Charlotte, N.C.: With two and a half years’ experience working for Safelite AutoGlass®, Jade Martin says he enjoys the sense of accomplishment he gets each day from his job. His father and brother also both work for Safelite®. In his free time, Martin enjoys spending time with his nine-year-old son.


Mike Morris- Greenville, N.C.: After joining Safelite® nearly 10 years ago, Mike Morris wants to prove himself on a national level. His manager strongly suggested he enter to compete for being one of the best in his market. In Morris’ free time he enjoys golfing and rooting for his favorite college football team, Clemson.

 

Dan WilliamsGreensboro, N.C.: Dan Williams made it to the 2009 South Division competition and is returning for 2011. He says he feels much more prepared and knows what to expect this time. He brings more than 15 years of industry experience to the competition and has spent the last three years with Safelite®. Williams is the father of two sons and spends most of his free time with his family.

Good luck to all the competitors!

Can you believe that half of the 12 spots for Safelite’s Best of Belron national technician competition have now been secured in divisional competitions around the country?

Most recently, Brandon Rene took the Northwest divisional title in Las Vegas.

 

 

 

 

 

 

Don’t forget that you can check out numerous photos of the action on Flickr.

We are also updating the competition map weekly so you can follow along with technicians you know:

This Saturday, six technicians will face off in Plano, TX, for the Mid-South Division title in the Safelite Best of Belron® competition.

Meet the competitors here:


Patrick Adamson- Mobile, AL: Even with 14 years of industry experience, Patrick Adamson says he still feels like the underdog in Safelite’s Best of Belron®. Originally from Pensacola, Fla., Adamson is the father of six, a Tampa Bay Buccaneers fan and enjoys fishing in his spare time.

 

 


Pascal Barone
New Orleans, LA: A former Safelite commercial star, Pascal Barone is entering Safelite’s Best of Belron®. Barone wants to see how he stacks up to the rest of the Mid-South Division techs. Pascal enjoys working on hot rods and playing music.

 

 

 

 

Albert Casto
- Dallas, TX: After just 18 months as a Safelite technician, Albert Castro is ready to enter Safelite’s Best of Belron®. Originally from Riverbrook, Texas, Castro is a father of a seven-year-old son, coases little league baseball and manages to still play baseball on occasion.

 

 

 

 

Jerry CooperMemphis, TN: Originally from Malden, Ark., Jerry Cooper will represent Memphis in Safelite’s Best of Belron. He has more than eight years of vehicle glass experience including the last three and a half years with Safelite®. Cooper enjoys hunting and fishing and is the father of five. Cooper believes his attention to detail will help him win the competition.

 

 

 

Isaac Ibarra- Houston, TX: With nearly 15 years of vehicle glass experience, Isaac Ibarra says he is competing in Safelite’s Best of Belron to take on a new challenge. Originally from El Paso, Texas, Isaac is the father of two sons and spends most of his spare time with them.

 

 

 

Justin Schexnayder- New Orleans, LA: After seven years of experience as a Safelite® technician Justin Schexnayder is going to the Safelite’s Best of Belron for the second time. Schexnayder competed at the national competition in 2008. Outside of work, he enjoys spending time with friends and family. He is originally from Hahnville, La.

Good luck to all of the competitors!