Outstanding Service Leads Safelite Referral CSRs to National Competition

Posted: February 2, 2012 in Competition
Tags: , ,

The final set of three customer service representatives who will make an appearance at Safelite’s Best of Belron national competition work in the referral division within the company. As the profiles below demonstrate, a common theme with all of these CSR competitors seems to be genuine enjoyment talking to our customers from all over the country and going above and beyond to delight. Good luck on Wednesday to all of our customer service representatives, including the sales central and field services representative divisions


Lori Kelly
Referral CSR
Cedar Rapids, Ia.

Lori Kelly has more than 25 years customer service experience and transitioned to Safelite after working for the Auto Glass Service Center and is now familiar with reporting all kinds of insurance claims. She has five children and three grandchildren.

Angie Miller
Referral CSR
13 years’ experience
Columbus, Ohio

Angie Miller was happy to be included among the three referral CSRs who reached Safelite’s Best of Belronnational competition in New Orleans.

“It’s just exciting to be acknowledged in this way,” Miller said. “I think my experience and account knowledge was a big difference. I work as part of the Help Desk, so I’m supposed to know how to handle all these different situations.”
 
Miller reaching the finals wasn’t a surprise to Contact Center operations manager Tisha Bivens.
 
“Angie always goes the extra mile to make sure the customer is taken care of,” Bivens said. “She strives for extraordinary results and customer delight every day.”

 

Lana Whittridge
Referral CSR
11 years’ experience
Columbus, Ohio

The ‘golden rule’ is a staple in the service industry because those who serve customers are customers themselves.
 
“I try really hard to treat everyone the way I would want to be treated and it seems to have worked,” Lana Whittridge said. “I just try to be in their shoes when I’m talking to them so I know how they feel.”
 
Whittridge’s method must be successful. The referral CSR will travel to New Orleans to compete to be the best sales CSR in the company at Safelite’s Best of Belron.Whittridge, who has lived in Columbus for more than 40 years, said she was in shock because she works with so many great people.

“It’s a privilege to go because there are so many outstanding CSRs surrounding me at work,” she said. “It’s an honor to be chosen among the best.”
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