Posts Tagged ‘Customer Service’

Two years after finishing fifth, Brandon Rene left Safelite’s Best of Belron with a championship.

[Pictured: Brandon Rene accepts the technician competition trophy and winnings at last evening’s awards gala.]

The Salt Lake City technician edged out Mike Stakes of Phoenix for first place, a $10,000 check and a trip to the International Best of Belron competition in Barcelona, Spain in May.

[Pictured: First place technician Brandon Rene and runner-up Mike Stakes pose with their trophies.]

“I can honestly say that any of these guys could have won and done a great job representing Safelite® in Barcelona,” Rene said. “I just got lucky. I’m kind of sad that it’s over because I’ve become friends with all 11 of these guys.”

Stakes received $5,000 for his runner-up finish.

In the CSR competitions, Angie Miller of Columbus, Ohio took first in the Referral competition, Wendy Powers of Columbus, Ohio was first in Sales and Amanda Kerley of St. Louis was first in the Field. Each received $2,500 in prize money.

[Pictured: Safelite president and CEO Tom Feeney and VP of National Contact Center Brian O’Mara pose with CSR winners Wendy Powers, Amanda Kerley and Angie Miller.]

Watch a wrap-up video of the entire Safelite Best of Belron event and hear from the winners on our Facebook page. Photos are also posted on Safelite’s Flickr account.

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Technicians may often be a face for Safelite, but customer service representatives are also at the heart of our organization providing great support to our customers over the phone. Nine CSRs are advancing to New Orleans for their own segment of the Safelite Best of Belron competition. The three divisions are Field, Referral and Sales Central.

The CSR finalists are:

  • Aaron Alexander, Columbus, Ohio
  • Yabrae Buggs, Tallahassee, Fla.
  • Thomas Haas, Columbus, Ohio
  • Phyllis Holderness, Columbus, Ohio
  • Mandy Kerley, St. Louis, Minn.
  • Angie Miller, Columbus, Ohio
  • Wendy Powers, Columbus, Ohio
  • Christina Trueba, Columbia, S.C.
  • Lana Whittridge, Columbus, Ohio

Learn a little bit about the three Sales Central competitors below.

Aaron Alexander
Sales CSR
Five years’ experience
Columbus, OH

“Aaron is just so good at what he does because he holds himself accountable,” said Brad Polinko, Aaron Alexander’s job coach. “He consistently looks for ways to improve his performance.”

Alexander said the best part of his job is when he finishes a call with a customer and they say, ‘You really helped me out today.’ He always responds with, “I’m just doing my job.”

Alexander has a degree in psychology from the Ohio State University and plans to return for his master’s degree in the near future.


Thomas Haas
Sales CSR
Four years’ experience
Columbus, OH

Thomas Haas sits under the same job coach as fellow competitor Wendy Powers: Carl Williams, who is proud of his team.

“When you have good people, you can expect good results,” Williams said. “I feel blessed to have both Thomas and Wendy on my team.”

Williams said the race between them will be tight but he did predict one thing, “One of them will win and the other one will be the runner up.”

When this CSR isn’t helping customers over the phone, he enjoys downhill skiing, water skiing, horseback riding and riding snowmobiles.

Wendy Powers
Sales CSR
Four years’ experience

Columbus, OH

Wendy Powers has made customer service a career. Before joining Safelite in 2008, Powers held a similar position in the travel industry.

“I knew I wanted to stay in the same field,” she said. “I love the daily interactions with people all across the country. I love the personal contact you get from helping people.”

Powers recognizes her job is demanding, but, she said, it is very rewarding.

“Some days I’ll take 70-some calls,” she said. “But I know I helped people when I leave at the end of the day.”